Payment due. You pay, we bake! Payment is required up front so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win win for all of us!
No show = no cookies. These cookies are best enjoyed fresh! Not showing up to the agreed upon pickup time forfeits your order. But take heart - we'll donate to a family in need. Need to reschedule your order? Please reach out least 24 hrs. prior to your pickup time.
Refunds. We can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, we cannot offer refunds as your cutter order has likely already been placed. But the good news - you get the cookies!
Color Matching. We try our best to color match based on the images you provide. Colors may be slightly off and not exact due to many factors such as royal icing ingredients and weather (to name a few). We can't refund if the color isn't exact. We don't color match. This INCLUDES printed images.
Delivery Clause. All orders are pick-up only at our home in Folsom (Carpenter Hill/Iron Point area)
Pickup Dates and Times. Pick up times are set upon ordering. This is because other customers need their cookie fix too! We have bulk pickup dates to accommodate most schedules - so put that cookie pickup in your calendar!
Change Cutoff. Decisions are tough! But we're here to help. Order changes can be made up until 7 days prior to pick up. After that, all change requests will be under consideration and a small fee will apply.
Inspiration. Thanks tons for bringing those inspo pictures! They're just that - inspiring. But your cookies may not be perfect replicas - we'll try to keep it close.
Covid Care. We know that you can't control when you have come in contact with a person who has Covid, and we want to work with you. Need to reschedule your event? We can freeze your cookies for 2 weeks so you can stay home and rest.
In a hurry? While I can't accommodate all last minute orders, I will make my best effort too. Orders placed with a turnaround time of under 7 days will require a rush fee of $50.
Price Adjustments. All prices are subject to change. Prices are often dictated by ingredients costs. I'm always trying to provide the best tasting cookies to my clients. This also means I can't honor old pricing (because the local grocery store won't honor their old flour prices - darn it).
Product Photography. Say Cheese! We create replicas of client orders to photograph these pretty sweet lookin' sweets. If you do not want your cookies in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
Pictures are worth a thousand words. But they're not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also - cookies in photos may not be true to size! (which is a bummer, we'd frankly love to eat an 8.5x11 in cookie)
Eenie Meenie Order Minimums. (that didn't rhyme - I'm a baker not a poet). We require a minimum order of 2 dozen! Need fewer? Stay tuned for pre-sales announced through emails and social media.
It's All Yours Now. Once you pickup your order (thanks again, by the way), what happens to your cookies, cocoa bombs, and car doors (I hate door dings) is all on you! Keep 'em safe, keep 'em cool, and keep 'em away from the parking lot cart returns.
No Ghosts (we're easily spooked). To get your order juuust right, I'll need you to reply to my messages within 12 hours - otherwise, I may just have to wing it (I'm good at wiggin' it - just ask my eyeliner). Questions for us? Please give us about 4-8 hours to reply - I'm usually covered in dough.
Achoo! Allergies? Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can't always accommodate allergy-conscious orders. Please do reach out - I may have a perfect referral for ya!
Cottage Food Laws. We are licensed home bakers. Your goodies are made in our kitchen. Our kitchen is not nut free, egg free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law. *tips cowboy hat* *straightens Sheriff pin*
In Sickness and in Health. While death will never do us part, you're consuming food and with the consumption of anything (including that bottle of wine last night) there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities - albeit, hopefully far reaching.
Pay means Yay. Once you've submitted (awesome) payment for your (awesome) order because you're awesome, you're accepting the above terms. Which is awesome because my cookies are awesome. Awesome.